faqs
Hotel
Rooms
Reservations
Beach Related
Others
Hotel
| Q: | What is the classification of hotel? |
| A: | Like all Hard Rock Hotels, Hard Rock Hotel Bali is uniquely classified as a Music themed Resort. |
| Q: | What are the facilities in the hotel? |
| A: | Largest freeform pool in Bali 2645 sq m, with a designated kids' pool area, Sand Island in the middle of pool for activities i.e. beach volleyball. Swim up bar, 22 poolside cabanas, 2 kids' water-slides. Separate Chill-out pool and Jacuzzi 117 sq m. Gym - equipped with treadmills, stationary cycles, stair master, cross trainer, weight machines, free weights. Instructors on duty, scheduled classes, Pilates, Aerobics, etc. Separate male/female Sauna, Steam Room, Hot Tub and Cold Plunge. Spa with single and double treatment rooms, for traditional massage, body scrubs, floral and milk baths, etc. Reclining chairs for foot reflexology, hair salon, and manicure/pedicure treatments available. Sundry/Drugstore and Hard Rock Merchandise Store. Take away Deli/Convenience Store available. |
| Q: | Do you have wheelchair accessible facilities? |
| A: | Ramp access to Lobby, Main Pool, Poolside change rooms. Elevator access to all floors. Wheelchair accessible toilets available in Public areas/ F&B outlets. Wheelchair accessible access guest room also available. |
| Q: | How old is the hotel? |
| A: | Hard Rock Hotel Bali opened in May 1998. |
| Q: | When was the hotel last renovated? |
| A: | April 2005 |
| Q: | What was refurbished? |
| A: | Tiling of room and bathroom floors, refurbish furniture. Tiling of guest room corridors, painting of rooms and corridors. Renovated restaurants. |
| Q: | Can I bring pets to the rooms? |
| A: | We regret to inform that pets are not allowed within the hotel premises. |
| Q: | Menus at the restaurant? |
| A: | Starz Diner - All Day Dining, buffet breakfast and a la Carte available. A la Carte Lunch and Dinner, Indonesian, Regional Asian and Western items available. Specialty buffet dinners. Splash Bistro - Alfresco Mediterranean, open for lunch and dinner, selection of pastas, pizzas, salads, sandwiches. Hard Rock Cafe - serves up classic American burgers, steaks, fries, colas and desserts in large portions. |
| Q: | Peak periods at the hotel? |
| A: | Peak periods are in June, July, August, Malay festivals, Christmas, New Year. |
| Q: | Distance and costs to travel from Airport, Bus Terminal, Shopping Centre, Tourist Attractions? |
| A: | 4 km from airport. - Transfers available at USD9.00 each way. Located in the heart of Kuta's famed shopping district including, arts and crafts, clothing, silver jewellery, major shopping mall, surf wear and accessories. Bali Learn to Surf available at the hotel, Recording Studio within the hotel, Tour desk located in the hotel offering Island Tours, White Water Rafting, Elephant Park tours, Boat cruises, Scuba Diving, Golf, Horseback riding. |
| Q: | Are there child friendly services? |
| A: | Yes. Dedicated kids pool, Kids waterslides, shallow beach area by Sand Island in main pool. Lifeguards on duty. |
| Q: | Are there any activities for children and related costs? |
| A: | Lil' Rock kids club with outdoor and indoor play area Scheduled daily activities, approx USD2.70 per hourGames area with Table Tennis and Pool TableBaby Sitting available Approx USD3.30 per hour |
Rooms
| Q: | What are the different room types? |
| A: | Superior, Deluxe, Loft, Family Suite, Luxury Suite, King Suite |
| Q: | What are the sizes of each room type? |
| A: | Superior 32 sq m Deluxe 32 sq m Loft 32 sq m Family Suite 64 sq m Luxury Suite 128 sq m King Suite 288 sq m |
| Q: | How many rooms are there per room type? |
| A: | Superior 242 Deluxe 144 Loft 11 Family Suite 16 Luxury Suite 4 King Suite 1 |
| Q: | What are the differences amongst the room types? |
| A: | Superior King bed with 2 daybeds or 2 Queen beds Deluxe King bed with 2 daybeds or 2 Queen beds and Access to Chill-out pool Loft, 3 queen size beds Family Suite King bed, 2 daybeds, living room Luxury Suite King bed, living room, dining room King Suite King bed, living room, dining room, pantry, king size daybed, outdoor balcony/entertaining area |
| Q: | What are the amenities in the rooms? |
| A: | Mini-bar, hairdryer, wall mounted TV, Local and IDD telephone, CD/Cassette/Radio player, coffee/tea making facilities, in room safe deposit box. |
| Q: | What is the cost of an extra bed? |
| A: | USD35.00++, inclusive of breakfast++ denotes 21% government tax and service charge |
| Q: | What is the availability and cost of baby cot? |
| A: | Baby cot is complimentary and available upon request |
| Q: | How many rooms are with Sea/city/pool view? |
| A: | 68 Rooms face the Chill-out pool |
Reservations
| Q: | How can I make a reservation? |
| A: | Through hotel's website - click here, by phone 62-361-761-869 (Bali) or 62-21-527-0044 (Jakarta) or 65-6235-2808 (Singapore) or email: bookings@hardrockhotels.net/ info@hplhotels.com |
| Q: | Can I book multiple rooms with one reservation? |
| A: | Yes |
| Q: | Do I need to set up an account before I can make any reservations? |
| A: | No |
| Q: | What is the check in and check out time? |
| A: | Check in time is 14:00 hrs (subject to room availability) and Check out time is 12 : 00 hrs. |
| Q: | Can I check-in early? Can I check-out late? |
| A: | Yes, subject to room availability and charges may apply |
| Q: | Can I make any special requests during the reservation process, such as non-smoking rooms or adjoining rooms? |
| A: | Yes, King or Twin room, smoking/non smoking, connecting rooms, airport transfer, Honeymoon, birthday, etc |
| Q: | Is it necessary for me to provide my credit card details during the reservation process? |
| A: | Yes, in order to guarantee your room reservation. The card will only be charged in the event of last minute cancellation and no show |
| Q: | Is your website secured? |
| A: | Yes |
| Q: | Which credit cards can be used to guarantee a reservation? |
| A: | Visa, Mastercard, Amex, JCB and Diners Club |
| Q: | How do I change or cancel the reservation I made on-line? |
| A: | Via our website at - click here, or email at bookings@hardrockhotels.net |
| Q: | What is the cancellation policy? |
| A: | Off Peak Period - 1 night's cancellation fee for cancellation made within 7 days of arrival datePeak Period - 1 night's cancellation fee for cancellation made within 3 days of arrival date |
Beach Related
| Q: | How far is it to the sea? |
| A: | Directly across the street is Kuta beach |
| Q: | How big is Bali ? |
| A: | Bali is 5620 sq km in area and rises from sea level to over 3000 meters at the peak of Mount Agung, providing many varied climates |
| Q: | Is the sea safe to swim in? |
| A: | Kuta beach is famed for swimming, surfing and sunsets |
| Q: | Is it safe to walk along the Beach at night? |
| A: | Yes, Bali is very peaceful |
| Q: | How often is the beach combed? |
| A: | Combed daily by the local council/community |
Others
| Q: | What is the hotel's address? |
| A: | Hard Rock Hotel, Jalan Pantai, Banjar Pande Mas, Kuta, Bali , Indonesia |
| Q: | Are there any transportation facilities? |
| A: | Airport transfers available Car and Driver hire available |
| Q: | Is the tap water drinkable? |
| A: | No. However, two complimentary bottles of mineral water are supplied daily per room |
| Q: | What is the corkage charge at the restaurants? |
| A: | No outside drinks are allowed at the hotel's F&B outlets. |